General Refund Policy
For US/Canada Returns:
You may return any product sold by Prograde Nutrition within 60 days of the date of delivery for a refund for the unopened bottles only (shipping fees are non-refundable). The cost of return shipping is the responsibility of the customer, and all items should be returned in their original product packaging. There will be a $10 restocking and handling fee applied to all returned packages.
IMPORTANT: Only unopened still sealed bottles are eligible for a refund. Refunds will not be processed for opened or empty bottles.
Any package returned as REFUSED (meaning you do not open the package and do not pay the shipping fees to send it back to us) will be charged a refusal fee of 10% of the order amount which will be deducted from the customer's refund.
Additionally, packages returned as "undeliverable" may be reshipped at the customer’s expense. If a package is returned as "undeliverable" and the customer no longer wishes to receive the package, a $9.99 returned shipping fee will be deducted from any refund if the address error was the customer’s error. If the return was a result of our error Prograde will pay the cost of return shipping plus refund the original cost of shipping.
Receiving a Refund
After we receive and process your return we will refund your product or products.
This time period includes:
• 5 to 7 business days for us to receive your return from the shipper
• 12 to 14 business days for Warehouse (us) to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please email CustomerCare (@) getprograde.com to request a return authorization form and number
How Refunds are Issued
|If you paid by...||Your refund will go to...||...after your return is processed|
|Credit Card||Credit Card||5-7 business days|
|Bank Account/Debit Card||Bank Account/Debit Card||5-10 business days|
International Return Policy Restrictions
If your order is returned to us as banned / restricted products, wrong address, or because no one was available to accept delivery, we will refund your credit card as follows: the amount of your order minus initial shipping charges as well as other charges we may incur due to the refusal, including but not limited to warehousing fees, quarantine fees, and returned shipping fees. If a reship is requested, customer is responsible for the original cost of the shipment, including shipping charges. If you have not read the international policies already, please click here to read: International Guidelines
We are a GMP Rated facility, so what we say is in the bottle is really IN the bottle. Sure, it's extremely difficult to get certified, but we feel the extra effort is worth it. Don't you agree?